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Travelodge Ottawa East

1486 Innes Road, Ottawa, ON K1B 3V5 CA

Check in:
After 3:00 PM
Check in: After 3:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Travelodge Ottawa East
Travelodge Ottawa East
  • Phone Numbers
      Phone: 1-613-745-1133
      Fax: 1-613-745-7380
      Reservations: 1-800-578-7878
  • Pets are allowed for an additional charge of $10 per stay and an agreement must be signed at check in. A pet sanitation fee of $150 may apply. Service animals are welcome at this property.

  • Friendly service
  • Clean comfortable rooms
  • Great free amenities
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Traveler Reviews brought to you by
1486 Innes Road Ottawa, ON K1B 3V5

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Travelodge Ottawa East  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Travelodge Ottawa East  Location
3.05 Average TripAdvisor Rooms Rating of 3 of 5 for Travelodge Ottawa East  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Travelodge Ottawa East  Service
1.05 Average TripAdvisor SleepQuality Rating of 1 of 5 for Travelodge Ottawa East  SleepQuality
1.05 Average TripAdvisor Value Rating of 1 of 5 for Travelodge Ottawa East  Value
1.05 1 of 5 stars

“Very poor staff and facilities”

  , North York
I booked online using a Mastercard Travel Card, as I have done many times with other motels the past 5 years. When I checked in, I was told that since I was paying cash/debit in advance, I would need to leave a $200 security deposit, just in case I damaged or trashed the room or made long distance telephone calls. I am a 63 year old business man...I do NOT damage or trash rooms! The man at check-in made me feel like I had the plague! I asked for the manager and several minutes later a man came out and allowed me to stay without a security deposit...but, and he said this loudly, he would have to turn off the pay television channels and the telephone, like I was a 6 year old being punished! That was very humiliating! I paid for my room, 4 nights in advance and started to unload my car. Surprise, there was neither a refrigerator nor a microwave in the room, as advertised on YOUR website. I asked about a 'fridge as I need to keep my pills cool. I was told that not all rooms have all the facilities as listed on your webpage. I was told that the regulars, the contractors who stay there often, get preferential treatment and I guess I got the leftover room. Nice touch! A fridge was located and brought to my room, so that was okay. I later asked the front desk about internet access and was told there was none in the motel but there may be an internet cafe somewhere in downtown Ottawa, despite the face that your website says 'Public Computer Access', which I took to mean there is a computer with internet access available to all visitors, as I have seen in other Wyndham motels. Well, no computer and no internet and I don't carry a computer with me. On Thursday when I came in from my day of work, I could not get into my room. The keys would not work. I went to the front desk and the lady told me my keys had been programmed for only 3 nights and not 4. I told her how bad the stay was and she contacted the manager. The manager called me and then came to my room to chat and see if she could fix the problem. I told her of the terrible check-in and other problems, such as the poorly equipped room. I also mentioned the contractors drinking and smoking in the parking lot. She offered me a free night's stay or a free meal at the restaurant beside the motel. I accepted neither. She was very sorry about my problems but by then I was already set to never return to a Travelodge again. Too many strikes against you...

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