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Travelodge Inn And Suites Gardena CA

1390 W 186th Street, Gardena, CA 90248 US

Check in:
After 2:00 PM
Check in: After 2:00 PM
Check out:
Before 11:00 AM
Check out: Before 11:00 AM
TripAdvisor Rating
3.55Average TripAdvisor Overall Rating of 3.5 of 5 for Travelodge Inn And Suites Gardena CA
Based On 59 reviews59
  • Phone Numbers
      Phone: 1-310-532-8200
      Fax: 1-310-532-6704
  • ADA defined service animals are welcome at this hotel. Sorry, no other pets are allowed.

Travelodge
  • Friendly service
  • Clean comfortable rooms
  • Great free amenities
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Traveler Reviews brought to you by
1390 W 186th Street Gardena, CA 90248

TripAdvisor Traveler Rating:

3.05 Average TripAdvisor Cleanliness Rating of 3 of 5 for Travelodge Inn And Suites Gardena CA  Cleanliness
3.05 Average TripAdvisor Location Rating of 3 of 5 for Travelodge Inn And Suites Gardena CA  Location
4.05 Average TripAdvisor Rooms Rating of 4 of 5 for Travelodge Inn And Suites Gardena CA  Rooms
1.05 Average TripAdvisor Service Rating of 1 of 5 for Travelodge Inn And Suites Gardena CA  Service
2.05 Average TripAdvisor SleepQuality Rating of 2 of 5 for Travelodge Inn And Suites Gardena CA  SleepQuality
2.05 Average TripAdvisor Value Rating of 2 of 5 for Travelodge Inn And Suites Gardena CA  Value
1.05 1 of 5 stars

“TRAVELOGE GARDENA MANAGER AND STAFF DISCRIMINATE AGAINST TWO (FEMALE AND MALE) DISABLED COMBAT WAR VETERANS”

  , Los Angeles
My husband and I are both service connected DISABLED COMBAT WAR VETERANS, he US ARMY, I US NAVY, and we have an extremely well trained certified handicap service PUPPY with us at all times. By law hotels cannot deny us occupancy, as a service animal is NOT considered a PET. The staff member who checked us in was professional, however, when I notified him we would have a service animal with us during our stay for three nights, he immediately stated a NO PET POLICY. I informed him about the Federal Disabilities Act. He said he wanted to "probably charge us a 150-200$ NON-REFUNDABLE DEPOSIT. He said he didn't charge us one initially to be nice. I informed him it was against the law to do so. I emailed the staff the original NSAR SERVICE ANIMAL CERTIFICATION, showed him my dogs ID CARD and the proper vest and harness identifying my puppy as a service animal was worn at all times. He didn't argue, and allowed us to complete checking in. We had no problems until the following night. At about 10pm, a female night staff called our hotel room as we were about to go to sleep, woke us up to tell us we needed to provide her with a "Paper Copy" of the certification. I calmly informed the woman that we had already emailed a copy of the original certification to her co-worker, she started using an aggressive and argumentative tone with me, and said that wasn't good enough, she needed a paper copy. I told her we had just moved, the paper copy was in storage, and it was the same exact document as the one I had in PDF FORM that was the original document sent by NSAR. She wouldn't acknowledge, so I asked to speak to the Manager please. She replied angrily with a threat to call Security and have us thrown out of the hotel without our money reimbursed to us. I repeatedly asked to speak to a Manager, she refused. My husband went to speak with her in person, she threatened him with legal action, and said if we took them to court we would lose, just like another disabled person did that they had previously thrown out of the hotel. She said her Manager would be calling us. We had to wait up at midnight anxiously waiting for an answer on if they were throwing us out of the hotel without refund. No one ever got back to us leaving us stressed all night. The next morning I went to speak to the Manager in person. I kindly asked him if we were good to extend, because we didn't want to be thrown out of the hotel unexpectedly with all the lack of communication between staff

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